Right of withdrawal & withdrawal button
The right of withdrawal allows consumers to withdraw from contracts concluded online, generally within 14 days and without giving reasons. Since 19 June 2026, online shops must provide an electronic withdrawal function — the withdrawal button — under Section 356a BGB.
The right of withdrawal for online purchases is harmonised across the EU and is generally 14 days. If consumers are not properly informed about it, the period can extend to twelve months and 14 days.
New since 19 June 2026: businesses concluding contracts with consumers via an online interface for which a statutory right of withdrawal exists must offer an electronic withdrawal function. Section 356a BGB transposes Directive (EU) 2023/2673; withdrawing should be as easy as concluding the contract.
For shop operators this means: withdrawal button, updated withdrawal notice and a digital process for incoming withdrawals must fit together. Common shop systems have released updates for this.
What to look out for
- Check whether a statutory right of withdrawal exists for the contracts offered.
- Implement the withdrawal button according to Section 356a BGB and keep it available during the withdrawal period.
- Update the withdrawal notice to the new legal situation.
- Record incoming withdrawals digitally and process them promptly.
- Keep shop system and extensions up to date.
Common mistakes
- The withdrawal notice is outdated or incorrect — the period extends.
- The withdrawal button is missing or hard to find.
- Shop updates are not installed and the new function is missing.
Frequently asked questions
Since 19 June 2026. The basis is Section 356a BGB, which transposes Directive (EU) 2023/2673.
Generally 14 days. With incorrect or missing information, the period can extend to twelve months and 14 days.
The obligation covers contracts consumers conclude via an online interface for which a statutory right of withdrawal exists — goods, services or financial services.
Legal basis: Section 356a BGB · Directive (EU) 2023/2673 · As of